1. Explore Our Categories
We offer a wide variety of products from Hong Kong and Asia, curated to bring you the best of the region. Here are some of the categories you can explore:
- Snacks & Sweets: Indulge in unique treats like mochi, egg rolls, and exotic flavors of chips and candies.
- Beverages: From bubble tea kits to traditional Asian teas, find your favorite drink here.
- Beauty & Skincare: Discover top Asian beauty products, including sheet masks, serums, and more.
- Home & Lifestyle: Shop for unique kitchenware, stationery, and cultural items from Asia.
- Seasonal Specials: Celebrate with exclusive products for Lunar New Year, Mid-Autumn Festival, and more.
2. How to Search for Products
To make your shopping experience seamless, use any of these methods:
- Browse Categories: Use the menu at the top of the site to explore different sections.
- Search Bar: Type in a product name or keyword to find what you’re looking for.
- Filters: Refine your search by price, category, or popularity.
3. Placing Your Order
Shopping on SuperMochi.com is quick and easy:
- Add to Cart: Once you’ve found a product, click “Add to Cart.”
- Review Your Cart: Go to the cart page to review your items, adjust quantities, or remove items.
- Checkout: Proceed to checkout and provide your shipping information.
- Secure Payment: Choose from multiple payment options, including credit cards, PayPal, and more.
4. Product Type
現貨產品 (In-Stock Products): Products are already in our warehouse and usually ship within 1--2 business days.
預售產品 (Pre-Order Products): Typically, seasonal or limited-edition items. Customers can place orders in advance, and we will procure the products from suppliers after the order deadline before shipping them to customers.
代購產品 (Proxy Purchase Products): We purchase the product on behalf of the customer from retailers. Shipping time is generally 3--4 business days, and prices may be higher than the local retail price.
清貨產品 (Clearance Products): These items may have damaged packaging that does not affect safe consumption or have a best-before date approaching. The product name will include the expiration date.
5. Product Information
Here’s what each term refers to. It is reference for the words:
- Country - Brand Version: The country where the product originates, or the country associated with a specific version of the product.
- Country of Origin: The country where the product is manufactured or produced.
- Net Content: The actual weight or volume of the product itself, excluding the packaging.
- Shipping Weight: The total weight of the product, including its packaging and the proportional weight of the shipping box required to ship the product. This weight is used to calculate shipping costs.
- Package Size: The dimensions or physical size of the product’s packaging. This is useful for understanding the product size and is also used to calculate shipping costs for express shipping.
6. Worldwide Shipping
We offer worldwide shipping! Simply enter your address on the checkout page, and our system will automatically calculate the shipping cost and display the available options based on your location. Shipping Methods Available:
Shipping Options Overview
Our proprietary shipping solution, leveraging advanced logistics resources to ensure reliable worldwide delivery. Serves 46 countries, including the US, UK, Australia, New Zealand, Europe, and more. Typically 4--8 business days to major countries.
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Budget-Friendly Rates:
- Example: Ship a 500g parcel to the UK for HKD $38 / £3.71.
- Worldwide shipping with competitive pricing.
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Actual Weight Charging:
Charges are based solely on the parcel actual weight. No volume-based charges.
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Hassle-Free Customs:
DDP clearence. All customs duties and taxes are covered, eliminating hidden fees.
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Full Tracking:
Get detailed updates on your shipment journey from dispatch to delivery.
Affordable and Transparent Pricing: Perfect for customers seeking cost-effective shipping.
Convenient and Reliable: No surprises with customs duties, and full tracking ensures peace of mind.
Available for order total shipping weight 2KG and more. Offers faster delivery times, ideal for urgent shipments. The shipping charge is based on the greater of the parcel's actual weight or its volumetric weight, calculated with the formula: (L x W x H in cm) / 5000 = Volumetric Weight (KG).
Shipping costs for Express Services are regressive, meaning the cost per 0.5kg decreases as the parcel weight or order size increases. This cost structure generally makes it more economical for larger orders or heavy parcels.
Ideal For: Fast delivery, better for larger shipments, but with potential customs fees.
A suitable option for locations not covered by MochiFLY. Ideal For customers in regions outside MochiFLY’s coverage, looking for a basic shipping solution.
For specific rate information, please See below for a detailed breakdown.
7. Special Offers & Discounts
Don’t miss out on exclusive deals:
- Seasonal Sales: Check for discounts during festivals like Lunar New Year or Black Friday.
- Newsletter Signup: Subscribe to our newsletter for special offers and updates.
- Bulk Discounts: Save more when you buy in bulk--perfect for stocking up on your favorites.
8. Customer Support
We’re here to help! We offer multiple channels for you to reach out to us:
- Email: Get in touch with us via email for detailed inquiries.
- Live Chat: Use our live chat feature on the website for real-time assistance.
- Phone Support: Call us directly for urgent support.
- Social Media: Message us on our official social media platforms.
- Contact Form: Fill out the contact form on our website, and we’ll get back to you promptly.
Please visit our Contact Us page. You'll find all the necessary contact information and support options there!